Management Consultancy

mangement consultancy

Fintegrity Consulting LLP is providing crisp & hands-on solutions to all business management aspects for all Corporates engaged in retail/ SME lending. We aspire to become a preferred option for smart & cost-effective consulting in our area of expertise.



Launch/Re-launch of NBFC/ HFC business:

Currently there are enough factors supporting Mortgages (including Home Loan) OR SME lending business, however one should not be swayed away with all the positives.

Before you apply for license (or commit serious funds), we shall help with following measures:.

  1. Lessons from the past Despite starting in similar positive environment - majority of earlier such companies have failed to make a mark. While each of these failed/struggling entities would have some internal issues – we can certainly draw some conclusions from the most common lessons..
  2. Self-assessment
    1. Capital Adequacy & Debt procurement capabilities – how much/
    2. Cultural compatibility: The promoter (individual/ company) needs to know if the business will suit their temperament or some amends would be required!
    3. SWOT: We will help with a SWOT analysis with YOUR CONTEXT and the segment/ region you wish to enter e.g.
      1. Does it address a basic need!
      2. Will it be profitable!
      3. Will it be sustainable!
      4. Will it be scalable!
      5. Is there potential for new players now (and in future)!
      6. Is there scope to offer some niche value addition to customers!
    4. Cultural compatibility: The promoter (individual/ company) needs iii) SWOT: We will help with a SWOT analysis with YOUR CONTEXT how/ when to know if the business will suit their temperament or some amends would be required! and the segment/ region you wish to enter e.g.
      1. Does it address a basic need!
      2. Will it be profitable!
      3. Will it be sustainable!
      4. Will it be scalable!
      5. Is there potential for new players now (and in future)!
      6. Is there scope to offer some niche value addition to customers!
      This and more analysis leads us to conclude whether & how should you go ahead with launching of an HFC/ NBFC!


Business Planning/ Modeling

We help with detailed and practical Business Planning for Start Ups  and Established financers as well.

At the very beginning, the single largest contention is about ‘STRATEGY’ *…and an Execution plan for the final strategy.
(* If the strategy is already firmed up and not open for discussion, we will only check the compatibility of every other aspect with the said strategy.)


One must debate and freeze all the below mentioned aspects before finalizing the Master STRATEGY…which shall then be followed by detailed EXECUTION PLAN (which may again include specific strategies at micro level for successful plan execution).

Sourcing

  • Geographical
    • Rural / Semi Urban / Urban / Metro / Some / All
    • North / East / West / South / Central / Some / All
    • Specific state / Region / Some from all Regions
  • Customer Segment
    • Salaried / SENP / SME / Combination
    • LIG / MIG / HIG / Combination
    • Organized / Unorganized / Combination
  • Product
    • HL / LAP / CF / LRD / Combination
    • Formal Income / Assessed Income / Combination
    • Innovation / Adaptation / Combination
  • Acquisition
    • Direct / DST / DSA / Combination
  • Pricing
    • Safety / Margin / (elusive) balance of both
  • Distribution
    • Width / Depth / Combination
  • Market Share
    • Pie of: Banks / HFCs / NBFCs / Some / All / New Segment

Cost

  • Employee
    • Vintage / Fresh / Combination
    • High cost / Low cost / Combination
    • Referral / Consultants / Portal / Combination
  • Technology (Processing + CRM)
    • Home grown / Template / Customized
    • Execution: Prelaunch / Post launch / Simultaneous
  • Marketing
    • ABL / BTL / Both
    • Print / Web / TV / Radio / Street / Direct / Some / All
  • Infrastructure (Office space, Electronics, Stationary etc.)
    • Prime / Ordinary / Combination
    • Business Controlled / Admin Controlled / Combination
    • Localized / Centralized / Combination
  • Support functions (Legal, Technical, Verifications, PD, CAM Processing, Operations, Collections, Audit & Repository)
    • In-house / Outsourced / Combination
    • Premium Vendor / Ordinary Vendor / Combination
    • Local Control / Central Control / Combination
  • Travel
    • Premium / Basic / Combination
    • (Arrangements) In-house / Outsourced / Combination
    • Tight control / Soft Control / No control / Combination
  • Cost Of Acquisition
    • Innovation / Adaptation / Combination
    • At par / Above par / Below par / Combination
  • Training

In-house / Outsourced / Combination

  • Business Orientation
  • Credit Controlled
  • Sales focused
  • OPS Controlled
  • Audit Controlled
  • Combination of some or all of above

Controls

  • Centralized
  • De-centralized
  • Multi layer/ Multi window
  • Single layer/ Single window
  • Combination of some or all of above


Execution

A good master strategy is the spirit and then we need an efficient execution plan as the mind (followed by the body i.e. actual execution).
Quite often, errors in execution planning/ implementation can make a good strategy/ idea look very ordinary. Hence nothing should be taken for granted even if the strategy is undisputedly great.

An efficient execution plan (and every small part thereof) has following elements: (in no particular order – almost all are critical)

  • Cognitive (Based on knowledge and practical understanding)
  • Capability (Capable & easily scalable)
  • Accountability (Serious professionals with personal accountability)
  • Analyzability (Defined stages with clear/measurable statistics)
  • Resistance (to external factors)
  • Tolerance (for internal factors)
  • Consideration for Murphy's law
  • Contingency (as much as possible)
  • Least possible human dependence (More technology – less human)
  • Fluidity/ Adaptability to protect basic delivery in changing scenarios
  • Such elaborate working produces a robust business plan with highest probability of success.


Business Consulting for Established Companies:

Depending upon the current vintage/ size of the organization, some or all of the following issues keep bothering senior management.


Early stage:

  1. Cost is as per plan (or even overshooting) but the revenue is way behind
  2. Revenue is as per plan (or even better) but the cost is much lesser
(Second statement doesn’t sound like a problem but even this could be bad news as it may mean that enough investments are not being made to sustain growth in mid-long term.)
  1. Unable to hire right talent -
    1. too costly
    2. good candidates not available/ traceable
    3. hiring judgment going wrong
    4. not a preferred option for good candidates (being a small co./ brand)

  2. Locations/ Branches taking too long to get off the block
  3. Early delinquency
  4. Business model not understood/ disputed by new hires
  5. Technology not living up to promise
  6. Functional infighting
  7. Staff discontent/ Attrition
  8. Operational lapses
  9. Audit/ Compliance – below par
Later stage:

  1. Portfolio leakage (takeover by competition)
  2. New business being lost to comparable competitors
  3. USP lost/ diluted! (Considering there was any!)
  4. Huge variance in business projection & actuals (even on a monthly basis).
  5. Not the preferred partner for Direct Sales Agents (DSAs) despite competitive offerings
  6. Promotional spends not yielding desired response
  7. Conflict of new / old (people/process/policy etc.)
  8. Frauds (with/ without internal connivance)
  9. Falling standards in Customer Service  (both internal & external)
  10. Delinquency rising - Collection inefficiency
  11. Rating agency adverse comments
  12. Investor/ Lender concerns over portfolio mix/quality